So, a couple of months ago I moved to a new flat. As part of that I had to sort out a BT line. Having dealt with BT before I knew that I wanted as little as possible from them – just the line rental. I’ve already been screwed over by them when I had to move flat last year, half way through my broadband contract. They insisted they had to keep on billing me, even though I had been kicked out the flat where the service was. As I my new flat already had a broadband connection, I wasn’t able to take my contract with me, so I had to pay BT for nothing for six months…. how to lose a customer!
Anyway, so, as I said, I was sorting out the landline connection so I could get Virgin Media broadband and phone (we sadly live about two streets away from the cabled part of Edinburgh). Say what you like about Virgin, but I’ve always had my calls answered very quickly, and the staff are far nicer. What’s more, the staff are actually based in the UK by the sounds of it. While i have nothing against anybody of any race. having to deal with somebody on the phone with a thick foreign accent who can’t deviate from their script is even more infuriating than having to use automatic phone systems.
So anyway, while i was stuck on hold for an hour or so, I typed a little blog update. I only really did it for some mental stimulation. But that little post is now my most read item.
Note the big jump in hits! Now, if only a few of those people would take the time to listen to a few mp3s…
Conclusion: there must be a lot of people who really hate BT.